Manager Outpatient Services - Behavioral Health
Company: LifePoint Health
Location: Galax
Posted on: April 2, 2025
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Job Description:
Description: At Lifepoint Behavioral Health, we specialize in
compassionate behavioral health services, including crisis
stabilization for acute mental health and substance use disorders.
Our philosophy is built on a psychosocial model of care and follows
the core principles of resilience, recovery and restoration. Our
teams are committed to providing superior patient care that exceeds
industry standards as well as patient expectations.
Success within a company doesn't just happen. It requires committed
teams of talented people who understand and embrace an
organization's goals and work together at the highest level to
achieve them. Join our team of interdisciplinary doctors, nurses,
therapists and other experts today!
Benefits:
The Manager of Outpatient Services is responsible for the oversight
of all clinical treatment programs of patients receiving treatment
for psychiatric, and substance use issues in the outpatient
setting. The Manager assures that high quality clinical care is
provided and that clinical functions are integrated. Manager
supervises family and group counseling and develops, implements,
and supervises a variety of therapeutic treatment
modalities/processes. Oversees discharge planning to ensure an
optimal post IOP / PHP transition. Responsible for ensuring that
clinical documentation is current and accurate and meets all
regulatory and other standards.
Essential Functions:
Responsible for ensuring that company approved programs are
implemented and being provided consistently.
Provides oversight to the therapists and provides feedback through
the performance evaluation process, supervision, and training and,
if necessary, through counseling.
Ensures that all interventions (individual, group, and family
therapy) are performed and documented according to professional
clinical standards.
Conducts regular audits on patient charts to ensure compliance with
Lifepoint and regulatory agency requirements.
Actively participates in survey activities (TJC, Medicare, and
licensing).
Ensures the timely completion of all required reporting needs,
including but not limited to: weekly reports, monthly PI and
financial audits, required engagement and action plans, and
quarterly board reports.
Attends treatment team meetings on a regular basis.
Reviews with the nurse to make sure all patients are seen by MD in
a timely manner, if necessary or if required by licensure/CoP.
Ensures that clarification of the therapeutic role and treatment
plan with the patient and family is completed and reviewed by each
therapist.
Actively participates in the complaint resolution process as
needed.
Oversees therapists to make sure the Basis 32 and Patient
Satisfaction Surveys or equivalent programs are completed as
required by policy.
If applicable, Program Manager, along with the Outpatient
Coordinator will review any transportation issues on a daily
basis.
Actively seeks to identify new potential referral sources and
maintains good working relationships with all referral sources.
Collaborates with the other hospital departments and disciplines to
ensure patient engagement and connectivity to high quality
care.
Partners with the Inpatient Team to support access and engagement
in the Continuum of Care.
Partners with HR to support and lead retention, recruitment, and
succession planning initiatives within their department.
Partners with Quality to analyze patient satisfaction date,
understanding areas for improvement and leading development
opportunities to improve patient outcomes and satisfaction across
their department.
Partners with the Business Office, HIM, and UR Departments to
identify opportunities for improvement within the authorization and
denial processes and supports/carry out action plans. May be
required to obtain pre authorizations form insurance companies to
validated for initial outpatient services.
Is responsible to collaborate with leadership team members related
to hospital operations.
Other duties and projects as assigned.
Qualifications: Qualifications:
Master's Degree from an accredited school of social work or is
qualified by education and experience in the social services needs
of patients with psychiatric and substance use issues.
Current unencumbered Clinical Social Work or Counseling License
CPR Certification and Crisis Prevention Training (CPI) or Handle
with Care (HWC) within 30 days of employment and prior to any
patient contact.
And any additional state-specific state license requirements.
Previous experience in outpatient healthcare is required.
Knowledge of psychiatric and chemical dependency treatment
principles is required.
Keywords: LifePoint Health, Blacksburg , Manager Outpatient Services - Behavioral Health, Healthcare , Galax, Virginia
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