General Manager

Company: Grand Fitness
Location: Lynchburg
Posted on: October 9, 2024

Job Description:

The General Manager will be responsible for the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club. The General Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.Essential Duties and Responsibilities for General Manager

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Cleaners.
• Continued training of staff in all sales areas including info calls, touring and rate presentation.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Managing all day-to-day operations.
• Enforcing all PF policies and procedures.
• Provide leadership within a team to set achieve club goals.
• Determining and improving weak areas of the club.
• Driving and growing club sales using sales skills and training.
• Staff Management
• Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
• Administration and processing of all weekly/bi-weekly employee payroll.
• Resolve employee issues or concerns.
• Following up with and holding all staff members accountable.
• Manage disciplinary/termination activities.
• Leading employees through all front desk related activities.
• Facilitate all member requests, issues, and questions
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility through team
• Ensure safety of employees, members, and club property.
• Determine and communicate equipment repair in Fitness EMS in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds.
• Prepare all HR related forms and send to Payroll.
• Track club and employee statistics and reports (weekly, monthly, annually).
• Running and evaluating all reports and statistics.
• Ensure success in various club metrics related to membership, merchandise sales and customer satisfaction
• Other tasks as assigned.
• Hours: Monday - Friday with some evenings
• This role is subject to successful completion of a background check, post offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws
  
  
  • Superior customer service skills, preferably in a retail/franchise, service, or hospitality industry.
  • Experience working as an Assistant Manager in a retail/franchise, service, or hospitality industry. Previous Planet Fitness leadership experience is highly considered.
  • Exceptional leadership, diplomacy and listening skills.
  • Experience handling stressful situations and successfully resolve issues/complaints.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic and energetic!
  • Strong problem resolution skills.
  • Current CPR Certification preferred.
  • High school diploma/GED equivalent required.
  • Associates degree or bachelor's degree are preferred
  • Must be 18 years of age or older.Physical Demands
    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Must be able to occasionally lift to 50 lbs.
    • Will occasionally encounter cleaning chemicals during shift.
      
      
      
      PIcc31b6da04cc-37248-32042123

Keywords: Grand Fitness, Blacksburg , General Manager, Executive , Lynchburg, Virginia